Responsible Gaming

Responsible Gaming

Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

Besides, as a player, you have the opportunity to put a loss limit on your account (among other limits such as “Deposit”, “Cooling Off”, “Wager”, and “Self-Exclusion” that can be applied in “Responsible Gambling” tab of your Personal Profile). To clarify the functionality of this limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits €50, has a loss limit of €10 and the player goes on and wins €1,000, the player can still lose more than €10 of the €1,000 balance as it’s based on the initial deposit instead of the winnings.

Assistance for Problem Gaming

If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:

  • Self-exclusion

    You may contact our Support Team at support@joocasino.com and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials.

  • External help

    You may contact any of the following organizations for consultation and support:

    • Gambling Anonymous
    • GamCare
    • Gambling Therapy

Protection of Minors

Joo Casino is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied.

However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.

http://www.cyberpatrol.com/
http://www.gamblock.com/
http://www.solidoak.com/
http://www.netnanny.com/