Frequently asked questions

Registration & Account

Click the SIGN UP button at the top of the page. Fill in the registration form and click Registration. A welcome letter with a verification link to activate your account will be sent to the email address you entered.

Some email service providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order you get letters from us further on, add our email address to your list of 'Safe' contacts.

Please click on the “Forgot your password?” button in the “Sign in” block on the top of the page, enter your email and we will send you password reset instructions.

In order to play for real money, you must be at least 18 years old. Fun mode players have no age limit. Also, there are country restrictions in our casino. To learn about them see point 2.4 in Terms and Conditions. Take note, that in some countries it is illegal to gamble online. It is your responsibility to check and abide by the laws concerning betting that apply in your country (or state). The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches the Restricted Countries policy.

Deposits & Withdrawals

There are different options for making a deposit. For example, you can transfer money with your credit or debit card, Neteller, or Skrill. To see the full list of available options see the Payment Methods page. To make a deposit, click on the “Deposit” button in the top right corner of the page and follow the instructions. You can find out all the necessary information concerning available deposit methods on the Payment Methods page.

Once you make a transfer, the money will immediately appear in the Balance section of your Account.

To withdraw money available, hit Cash Out button in the top right corner of the page. Your money can be withdrawn to your credit/debit card, e-wallets, or any other option available in your region. To see the full list of available options go to the Payment Options page. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions. You can read more about our withdrawal and refund policy on the Terms and Conditions page.

Joo Casino is only accepting players from jurisdictions where online gaming for real money is not prohibited by law. Inability to deposit money into your account might be caused by the fact that the jurisdiction of your country of residence has internal regulation against online gaming.

Games

The speed of your games depends solely on the Internet connection. Since our games require constant exchange of data, they require sufficient Internet bandwidth. We recommend limiting the number of other web applications running on your computer simultaneously with our casino games to improve the performance of our games.

Yes, our games are mobile-friendly. Just open www.joocasino.com and launch any game displayed on the casino home page!

The problem might appear because you are using an old model of a mobile device which our games do not support. Please contact our support team at support@joocasino.com with the details on the model of the mobile device, operational system and the browser you are using and we will check for possible problems.

Casino is based on the software which is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. The exception is multiplayer games where other players also take part in betting.

Promotional Offers

To claim your welcome bonus, register an account at www.joocasino.com and simply make a deposit of at least $/€20. Once your payment has been made, the bonus will instantly added your account.

Yes, you can withdraw your bonus but only after the bonus wagering requirement is met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and winnings will be void. To see wagering requirements of a particular bonus, please visit Promotional Offers page.

Once you make a deposit which meets conditions of a particular bonus, the corresponding bonus is automatically credited to your balance. To see all bonuses, please click on “My Bonuses” tab in “My Account” once logged in. Bonuses are also shown as a separate column in “My Balance” section of “My Account”.

Privacy & Security

Joo Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players, so paying with your credit card you can be 100% sure it is safe. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.

You need to go through the standard registration process and sign in. Then click on “My Account” button on the top of the page and choose “Affiliates” tab. Then click on “Create Affiliate Link” and fill in the required fields. Each affiliate can set up multiple “Affiliate Profiles”. For each Affiliate Profile created, the system will automatically assign a new unique URL link that the affiliate can use for promotion. This link may be used as it is or coded into an Affiliate Banner. For more information on the conditions of our affiliate program, please e-mail us affiliates@joocasino.com.

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